Help Center

How do I check-in?

If you’re currently at your Sonder and have your check-in information, but are experiencing an issue with the instructions, like an incorrect code or missing key fob – call, text or use the Sonder app to talk to us. 

We send check-in information 3 days before a stay begins. To find your check-in details, check your email and spam folder folder for an email with the subject “Your check-in instructions” from [email protected]. If you didn’t receive this email, be sure you’ve completed our online check-in.

For information specific to your booking, please log in below.

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at