Help Center

What if booked through a third party?

If you weren’t asked to complete our online check-in –– or didn’t receive your details, then head to, call +1 (617-300-0956) or text 89783.

While reservations made on are paid in full at the time of booking, some third party bookings won’t be charged until the reservation is complete. 

If you booked through a third party or online travel agency and need to cancel your stay, please contact them directly. The host cancellation policy will be upheld. 

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at