Help Center

What's your online check-in?

Many Sonders don’t have a front desk, and we need to make sure you’re you before you arrive. After you’ve booked, you’ll receive an email with a link to complete our quick online check-in. We’ll ask you to verify your ID and confirm your email address and phone number.


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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at https://www.sonder.com/terms-of-service. Privacy Policy can be viewed at https://www.sonder.com/privacy-policy.