Help Center

Our response to Covid-19

We’ve created a specially-designed resource with information about what we’re doing to keep our guests (and employees) safe during these times.

We’re encouraging our entire community to exercise recommended social distancing practices and common areas in our buildings may have limited or no access at this time.

We are committed to making your stay as comfortable as possible, but we also need to do what we can to keep our guests and staff safe; therefore, we may be unable to fulfil every request. Our teams follow contact-free practices and will leave items outside your door wherever possible.

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at