After booking a Sonder or purchasing an extra service, you’ll receive an email with the subject ‘Your updated payment summary,’ which includes your receipt as an attachment. You can also find your most up-to-date receipt in the Sonder App following these steps:
- Log in to the Sonder App:
If you need assistance accessing the Sonder App, see How do I download the Sonder App? - Navigate to your stay details:
Select the Stays tab and select your upcoming stay. - Download your receipt:
Scroll down to the ‘The important stuff’ section, select ‘Booking details,’ and then ‘Download receipt.’ The receipt will open in your internet browser. View and download your receipt from here.
Frequently Asked Questions
Why am I receiving the error message ‘Receipt Unavailable?
- If you booked directly with Sonder, reach out to our 24/7 support team for assistance.
- If you booked with one of our partners like Airbnb or Expedia, your receipt is only accessible from their website. Reach out to the booking site you used to receive a copy of your receipt.
- If you redeemed Marriott Bonvoy points for your Sonder stay, please refer to the email with subject ‘Your updated payment summary’ to download your receipt. To learn more about our partnership with Marriott, click here.
I booked directly with Sonder but my receipt is incorrect. How do I get it fixed?
Reach out to our 24/7 support team for assistance. We’re happy to help!