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How will Sonder verify my identity?

Sonder will verify the information you provide in our pre-arrival verification process to make sure that nobody other than you is using your personal information, in order to prevent fraudulent uses of your identity, to keep you and our guests safe, and comply with regulatory requirements in the places we operate in. 


For your phone number and email address, we’ll send verification codes to ensure we have your personal contact information on file. If you’re asked to provide images of a government-issued photo ID and your face, then our third-party verification provider will extract biometric data and compare the two images to ensure the ID picture matches the selfie. Sonder or our third-party service provider does not store your biometric data after the ID has been verified. For more information, please review our Biometric Data Privacy Notice.

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