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What's Sonder’s pre-arrival verification process?
How do I request an Early Check-In or Late Check-Out?
Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…
Booking a Sonder
How do I reset my Sonder account password?
How do I request a receipt?
How do I update my contact information?
What forms of payment are accepted?
How do I book a Sonder?
How and why should I download the Sonder App?
Does Sonder charge any extra fees after booking?
When and how do I pay?
Does Sonder charge a security deposit?
How do I cancel, shorten, or extend my stay?
How can I update the card I have on file?
What is member pricing?
Why do I need to create an account to make a reservation?
Why was my booking canceled?
Before you arrive
How can I share my stay details with another guest in my party?
How do I complete Sonder's pre-arrival verification?
How will Sonder verify my identity?
How will Sonder store & protect my personal information?
I need help with pre-arrival verification.
Why can’t I see my reservation on the Sonder App?
Staying with Sonder
What breakfast options are available?
How do I change my notification settings?
How do I request extra items?
How can I delete a Sonder Account?
What parking options are available?
How do I access the Wi-Fi?
What are your house rules?
Do you provide daily housekeeping service?
How do I request a pack 'n play?
How do I request a noise machine?
Do I need to bring my own toiletries?
How do I find or report a lost item?
How do I request extra pillows?
Need a place to store your bags?
What do you offer for special occasions?
How do I report an issue during my stay?
Can I receive mail & packages at my Sonder?
I want to talk to you about a recent stay, how do I do that?
Will my Sonder have cable television?
How does Chromecast work?
Not what you're looking for? Feel free to contact us.