Last updated: February 22, 2022
This biometric privacy notice explains how Sonder Holdings Inc. (including its subsidiaries and affiliates, “Sonder”) collects, uses, shares, retains, and destroys your Biometric Data when you use our services. “Biometric Data” includes: (i) “Biometric Identifiers,” which are data generated by measurements of your biological characteristics, such as your retina or iris scan, fingerprint, voiceprint, or a scan of your hand or face geometry; and (ii) “Biometric Information,” which is information based on a Biometric Identifier that can be used to identify you.
Please review this notice carefully. By agreeing to our collection of your Biometric Data, you consent to the collection, use, sharing, and retention of your Biometric Data as described in this notice
We require our guests to provide a government-issued ID prior to checking in to ensure their safety and the safety of others and to prevent fraud.
In certain jurisdictions we are also required to collect a photo of a government-issued ID to comply with rules applicable to hospitality service providers.
We use a third-party service provider, such as Persona or Chekin, to capture a photo of your ID and your face. The service provider then compares the face geometry extracted from the photos of your ID and your face to securely verify your identity.
Our third-party service providers collect your Biometric Data to verify your identity.
Our third-party service providers do not use your Biometric Data for any purpose other than to verify your identity.
Our service providers do not share your Biometric Data with us or with any other third party. We can view a copy of the photographs of your ID and your face to help process your check-in and comply with our legal recordkeeping requirements, but we do not have access to your Biometric Data.
Sonder can view a copy of your ID and selfie to help process your check-in and comply with our legal recordkeeping requirements, but we do not receive your Biometric Data.
Our service provider, Persona, deletes your Biometric Data immediately after your ID has been verified.
Our service provider, Chekin, deletes your Biometric Data two weeks after your ID has been verified.
Our service providers permanently erase your Biometric Data at the end of the retention period described above such that it cannot be recovered or reconstructed.