Help Center

Systems upgrade for stays at the Abbey Miami starting July 12, 2023

On July 12, 2023, an upgrade to our systems may impact how you can view or modify your stay. You can find answers to common questions below. If you have any further questions, our team is here to assist you. Please call Sonder The Abbey at +1 786-369-0202 and reference your confirmation code.


Q. What reservations are impacted by the changes?

Reservations booked prior to Jul 12, 2023 and with a check-in date starting Jul 12, 2023 will not appear in the app. However, your reservation has not changed and is still in our system!


Q. Why can’t I see my current or upcoming stay at Sonder The Abbey in my Sonder account?

Changes to our systems are temporarily impacting the visibility of your booking on the app and Don’t worry, your reservation is still in place! If you have any specific questions or concerns about your stay, please see the front desk team or call +1 786-369-0202.


Q: How can I modify my reservation?

If you booked directly with Sonder, please call the Sonder Abbey team at +1 786-369-0202 for any modifications to your reservation. If you booked through an online travel site and you are checking in after July 12th, you can contact the platform directly to modify your reservation. Otherwise, visit the front desk for assistance.


Q. Where can I find my confirmation number for my booking?

Your confirmation details can be found in the email that you received at the time of booking.


Q. How can I contact Sonder the Abbey for inquiries or assistance?

You can reach our team 24/7 by calling +1 786-369-0202, visiting the front desk, or sending an email to [email protected]. Please have your confirmation number ready.  


Q. How do I check in? 

Upon arrival, our front desk staff will be ready to assist you with the check-in process 24/7. To ensure a smooth check-in experience, please have a valid photo ID and the credit card used for the booking on hand. 


Q. Where can I find information about the Abbey amenities and services?

You can visit our website to learn about amenities and services. The front desk is happy to answer any questions and assist you with services. 

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