Centro de ayuda

How do I report an issue during my stay?

If you need something fixed, or if you need any help or assistance, our Guest Services team is available 24/7. You can contact us via the Mis estancias page on your account or via the aplicación sonder.

Some requests require that we enter your Sonder, so we’ll obtain your permission first. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.

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