Hotel Saint-Sulpice | Hotel in Old Montreal, Quebec

“First off, the staff were AMAZING, especially the concierge and the front desk. On-site valet parking was a huge bonus, given that parking in Old Montreal seems limited. The lobby and restaurant were gorgeous, and brunch was absolutely excellent (the restaurant staff were wonderful as well). We wound up in a penthouse suite, which could/should have been lovely. It had a small kitchenette, a living-room with electric fireplace, and deck access with chairs, lounges, and an umbrella. The fixtures in general were updated and stylish, but the room wasn’t particularly clean (there was some residue on the coffee table, there was visible dust in places, the caulking around the tub needed a refresh, etc.). I’m glad we didn’t need to use the kitchenette, because the cabinets were oddly set up and difficult to open and close. I don’t know if the cleanliness was just an issue with our room (if we had booked a longer stay, we might have asked the front desk about it), but the hallway carpets upstairs looked dingy, too. Considering the photos of the other Old Montreal hotels we looked at, this might be the norm for the area. The hotel’s location could not be beat, and again the staff were the absolute best. If the room had been in better condition, coming back would be a no-brainer.”

“We booked two penthouses. The hotel is in need of a renovation. It is also is need of a deep clean. Fruit flies boxes around the bar. The large outdoor terraces of our room needed a good clean. There was only one person to help guests at the door … which was not nearly enough. It was a good night’s sleep but not worth the cost. And I certainly would not eat there.”

“Great location, lovely rooms, very well kept.”

“Excellent location and a very nice hotel. I would happily stay here again and highly recommend it.”

“It was fine. Room was very noisy. Would not use this property again.”

“Excellent location, staff was great. Room was nice, big and clean.”

“This hotel was amazing! Great location, easy access to Old Montreal, friendly staff. The room had such wonderful character and was incredibly comfortable for our stay!”

“We were excited to stay here, but unfortunately, the experience was disappointing. The Wi-Fi was so poor that I could not complete a work call on our first day, and the problem continued throughout our stay. The air-conditioning stopped working after the first night. Although someone came to repair it, the fix was temporary. By 1 a.m., it had stopped again, and we woke to find the floor completely saturated with water. The staff were friendly, especially the wonderful housekeeping team, but overall service was not particularly helpful. Valet service also took more than 20 minutes to retrieve our car. On the positive side, the hotel is in a great location, and the rooms are very large and well equipped, though I would describe them as shabby chic. Some rooms also have unusual layouts and angled walls. This aggravated my vertigo and made it difficult to sleep, so anyone with similar sensitivities may want to ask about the room layout before arriving.”

“Perfect location and the staff is wonderful. The rooms are large and very clean.”

“Great hotel and very friendly staff. Only knock is challenges with WiFi which they are aware of and are looking to improve. It made it challenging to get some work done from hotel.”