Travel with confidence

Your wellbeing is our top priority. Learn more about how we’re evolving our experience during COVID-19.

Contact-free comfort

Our private, all-in-one living spaces deliver comfort and ease with fully equipped kitchens, in-unit laundry, everyday amenities, and plenty of room for work or play. We’ve added social distancing signage and floor stickers to help you feel at ease in common areas.

Cleaner than ever

We’ve heightened our cleaning practices to keep spaces spotless. In addition to following CDC and WHO guidelines, we’re providing our housekeeping team with enhanced training, strengthening our cleaning and inspection checklists, and sanitizing common areas more frequently. Read about it on

our blog.

Warmth from a distance

With self check-in and virtual guest support, we’re offering contactless service without overlooking hospitality. We’re here for you 24/7 via our app, phone, and email. If we ever need to come by to provide service during your stay, we'll keep a safe distance.

Safe stay standards

Here are steps we’re taking with our guests and team members in mind.

Floor stickers

Stickers in lobbies and near elevators encourage social distancing.

Safety signage

Building signage reminds guests of safe distancing and occupancy limits.

Comprehensive cleaning

We’ve heightened our cleaning and disinfecting practices.

Flexible cancellation available

Get a full refund for cancellations made up to 3 days before check-in.

Self check-in

Most Sonders have self check-in, allowing for contact-free arrival.

Contact-free support

We offer 24/7 guest support via our app, phone, and email.

Mask up

We ask that guests wear masks in indoor common areas.

Hand sanitizer

We provide guests with hand sanitizer when available.

Guided by experts

In addition to following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO), we’re partnering with sanitization experts at the Cleveland Clinic to ensure that all of our cleaning standards follow the advice of leaders in the field.

FAQ

From the blog

How we’ve increased cleaning standards for Sonders across the globe

From the blog

How we’ve increased cleaning standards for Sonders across the globe