What's Sonder’s pre-arrival verification process?
How do I request an Early Check-In or Late Check-Out?
Booking a Sonder
How do I update my email address?
How old do I have to be to book and stay with Sonder?
How do I request a receipt?
How do I book a Sonder?
How do I reset my Sonder account password?
Are there any extra charges or fees?
When and how do I pay?
Is there a security deposit?
How do I cancel, shorten, or extend my stay?
My receipt is incorrect. How do I get it fixed?
What is member pricing?
Why do I need to create an account to make a reservation?
Why was my booking canceled?
When's the best time to complete your pre-arrival verification process?
How will Sonder verify my identity?
How will Sonder store & protect my personal information?
Do I need to complete the pre-arrival verification process if I booked through a third party?
Who in my travel party needs to complete the pre-arrival verification process?
Once I have completed the pre-arrival verification process, when will I receive the access instructions for my Sonder?
Staying with us
Setting up chat notifications
Systems upgrade for stays at the Abbey Miami starting July 12, 2023
Systems upgrade for stays at the Beverly Terrace starting Dec 5, 2023
What parking options are available?
How do I access the Wi-Fi?
What are your house rules?
Do you provide daily housekeeping service?
How do I request a pack 'n play?
Can I request additional beds if I want extra guests to stay?
How do I request extra coffee?
What items are provided in a Sonder?
How do I request a noise machine?
Do I need to bring my own toiletries?
How do I find or report a lost item?
How do I request extra towels?
How do I request extra sheets?
How do I request extra pillows?
Need a place to store your bags?
What do you offer for special occasions?
How do I report an issue during my stay?
Can I receive mail & packages at my Sonder?
I want to talk to you about a recent stay, how do I do that?
Will my Sonder have cable television?
How does Chromecast work?
Not what you're looking for? Feel free to contact us.