Hi! What can we help you with?
Finding and Booking a Sonder
- How do I book a Sonder?
- Are there any extra charges or fees?
- When and how do I pay?
- Is there a security deposit?
- How do I extend my booking?
- How do I cancel my stay?
- How do I request an invoice or receipt?
- My invoice is incorrect. How do I get it fixed?
- What is member pricing?
- Why do I need to create an account to make a reservation?
Staying with us
- What are your house rules?
- How do I request an early check-in or a late checkout?
- Do you provide daily housekeeping service?
- How do I request a pack 'n play?
- Can I request additional beds if I want extra guests to stay?
- How do I request extra coffee?
- What items are provided in a Sonder?
- How do I request a noise machine?
- Do I need to bring my own toiletries?
- How do I find or report a lost item?
- How do I request extra towels?
- How do I request extra sheets?
- How do I request extra pillows?
- Need a place to store your bags?
- What do you offer for special occasions?
- How do I report an issue during my stay?
- Can I receive mail & packages at my Sonder?
- I want to talk to you about a recent stay, how do I do that?
- Will my Sonder have cable television?
- Our response to Covid-19
- How does Chromecast work?
Not what you're looking for? Feel free to contact us.