Help Center

When and how do I pay?

When you book directly through Sonder.com, you will be charged the total amount for your stay at the time of booking (for stays up to 30 nights).

We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.

If you booked through a third party, check here.


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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at https://www.sonder.com/terms-of-service. Privacy Policy can be viewed at https://www.sonder.com/privacy-policy.