Sonder by Marriott Bonvoy is a leading brand of premium, design-forward apartments and intimate boutique hotels serving the modern traveler. Launched in 2014, Sonder offers inspiring accommodations and innovative, tech-enabled service in prime locations across 40 markets, spanning ten countries and three continents.
Sonder was first introduced to Marriott Bonvoy on October 30, 2024, with an “early access” period allowing Marriott Bonvoy Members the ability to earn and redeem Marriott Bonvoy Points in a limited capacity for their Sonder stays booked through Sonder channels.
Over the next few months, we are eager to share that Sonder will be fully integrating into the Marriott Bonvoy family. What exactly is changing? Marriott Bonvoy members will be able to book stays at Sonder through Marriott channels, receive exclusive member benefits and earn beyond their room rate.
Still have questions? See below for more information.
FAQs
How can I tell which Sonder by Marriott Bonvoy properties still have “limited” participation in Marriott Bonvoy?
Click here to see the full list.
What is the difference between “limited” participation vs. “full” participation in Marriott Bonvoy at Sonder properties?
Limited Participating Sonder Properties:
For Sonder, specifically, “limited” participation in Marriott Bonvoy means:
- The Sonder property is not yet bookable via Marriott channels and must be booked via Sonder.com, the Sonder app or by calling the Sonder Reservations Team
- All redemption bookings must be made by calling the Sonder Booking Support Team at +1 415-849-2740
- Members who add their member number when booking a reservation on Sonder.com or the Sonder app will earn on room rate only
- Members will not receive member benefits other than Elite bonus Points
- Marriott Bonvoy credit card holders will earn their Card Member Bonus Points on Qualifying Purchases at Sonder
A comprehensive outline of “Limited Sonder Property” rules can be found in our T&Cs.
Fully Participating Sonder Properties:
For Sonder, specifically, “full” participation in Marriott Bonvoy means:
- The Sonder property is only bookable via Marriott channels (Marriott.com, the Marriott Bonvoy app or Marriott Bonvoy® Customer Service), including redemption stays
- Members will receive member benefits (see detailed outline below)
- Members will earn on all Qualifying Charges (beyond just room rate)
Why do some Sonder by Marriott Bonvoy properties have “limited” participation in Marriott Bonvoy, while others have “full” participation?
To ensure we are providing the world-class member experience Marriott Bonvoy members are used to, Sonder by Marriott Bonvoy properties will be transitioning from their current, limited Marriott Bonvoy participation model to full participation in a series of waves spanning the next few months.
See the list below to see which Sonder properties are still in “limited” participation.
What do I need to do before my stay at a Sonder by Marriott Bonvoy® property?
Regardless of limited/full Marriott Bonvoy participation, after making a booking with Sonder, members will receive an email from the Sonder Reservations Team ([email protected]) outlining Sonder’s required Pre-Arrival Verification process which must be completed prior to arrival in order to receive unit and access code information. Not all Sonder properties have staffed front desks, which is why this is mandatory prior to arrival.
Note: While most Sonder properties only require one Pre-Arrival Verification submission for your account, certain properties are required by law to verify every stay, even if you’ve stayed at that particular property before.
The Sonder app is also recommended for members to manage all aspects of their stay, including exclusive features only available in the Sonder app.
Limited Participating Sonder Properties:
Members making bookings at limited participating Sonder properties should be sure to add their Marriott Bonvoy member number to the “Marriott Bonvoy Membership Number” field within the “Sonder Guest Info” page during the booking process in order to earn points on their Qualifying Room Rate.
Forgot to add your number during the booking process? Please call the Sonder Reservation Team at +1-617-300-0956 prior to your departure.
How many Marriott Bonvoy® Points and Elite Night Credits will I earn with Sonder?
Limited Participating Sonder Properties:
Sonder Hotels
- Ten (10) points per USD spent on Qualifying Room Rates only
- One (1) Elite Night Credit per Qualifying Night
Sonder Apartments
- Five (5) points per USD spent on Qualifying Room Rates only
- One (1) Elite Night Credit per Qualifying Night
Fully Participating Sonder Properties:
Sonder Hotels
- Ten (10) points per USD spent on all Qualifying Charges
- One (1) Elite Night Credit per Qualifying Night
Sonder Apartments
- Five (5) points per USD spent on all Qualifying Charges
- One (1) Elite Night Credit per Qualifying Night
What is considered a Qualifying Stay to earn Marriott Bonvoy® Points at Sonder with Marriott Bonvoy®?
Limited Participating Sonder Properties:
Aside from Elite bonus Points, members will not receive member benefits until the Sonder property becomes fully participating in Marriott Bonvoy. See list below to see which properties are still in “limited” participation.
Fully Participating Sonder Properties:
Fully participating Sonder by Marriott Bonvoy properties will offer the following member benefits:
|
Member |
Silver Elite |
Gold Elite |
Platinum Elite |
Titanium Elite |
Ambassador Elite |
|
|
Member Rates |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Ultimate Reservation Guarantee |
✓ |
✓ |
✓ |
✓ |
✓ |
|
|
Bonus Points |
10% Bonus |
25% Bonus |
50% Bonus |
75% Bonus |
75% Bonus |
|
|
Late Checkout* |
Priority* |
2:00 pm* |
4:00 pm** |
4:00 pm** |
4:00 pm** |
|
|
Guaranteed Welcome Gift |
500 Points |
1,000 Points |
1,000 Points |
1,000 Points |
||
|
Enhanced Room Upgrade* |
✓ |
✓ |
✓ |
✓ |
||
|
Dedicated Elite Support |
✓ |
✓ |
✓ |
|||
|
48-Hour Guarantee** |
✓ |
✓ |
||||
|
Your24™ |
✓ |
|||||
|
Ambassador Service |
✓ |
|||||
|
* Based on availability **At Sonder Apartments, 4pm late checkout is based upon availability, 2pm guaranteed ***At Sonder Apartments, 48-Hour Guarantee applies to standard rooms only |
||||||
Can I redeem Marriott Bonvoy® Points for Stays at Sonder?
Limited Participating Sonder Properties:
Members must book Redemption Stays (limited Sonder participating properties only) through Sonder's Booking Support Team at +1 (415) 849-2740.
Please Note: Redemption Stays must be booked at least seven (7) days prior to arrival date (by 11:59 p.m. local time at property). Nightly Upgrade Awards, Stay for 5 Pay for 4, Cash + Points, Instant Awards, Gifted Award Redemption Stays and Free Night Awards are not offered at limited participating Sonder properties at this time. See the below FAQ for policy on redemption reservation modification requests.
Fully Participating Sonder Properties:
Members can book redemption stays as they normally would on Marriott.com, the Marriott Bonvoy app or by calling Marriott Bonvoy® Customer Service.
How do I modify or cancel my Sonder by Marriott Bonvoy redemption reservation?
Limited Participating Sonder Properties:
Please call the Sonder Booking Support Team at +1 (415) 849-2740. Any modifications or changes must be made seven (7) days prior to arrival and may result in a change to the Points required.
Please Note: In order to receive your Points back, cancellations must be received before the cancellation policy window takes effect (72-hours prior to check-in).
Fully Participating Sonder Properties:
Members can modify their redemption reservation as they normally would on Marriott.com, the Marriott Bonvoy app or Marriott Bonvoy® Customer Service.
How can I tell whether I’m booking/staying in a Sonder Hotel or Sonder Apartment?
Limited Participating Sonder Properties:
If the property is a Sonder Hotel, it will include “Hotel” in the property name and display a blue “Sonder Hotel” icon.
Fully Participating Sonder Properties:
The property name includes either “Apartment” or “Hotel”.
If I have a Sonder by Marriott Bonvoy stay coming up and don’t see the name of the property under the list of “limited” participating properties, what should I expect?
This means that the Sonder property has completed integration into Marriott channels and is fully participating in Marriott Bonvoy. For these stays, you can expect to receive the following:
- Member benefits during your stay
- Earn on all Qualifying Charges (beyond room rate)
What if I booked my reservation via Sonder channels, not via Marriott channels?
As long as you:
- Input your Marriott Bonvoy member number into the reservation before checking out on Sonder.com or the Sonder app and
- The name of the Sonder property is not on the limited participation list below
You can expect to receive full Marriott Bonvoy participation including member benefits and Earn on all Qualifying Charges with no action required.
Note: If the name of the Sonder property is still on the list below, it is still in limited Marriott Bonvoy participation. See FAQ 2 for more information around what “limited participation” means for Sonder.
I forgot to add my Marriott Bonvoy® number to my Sonder by Marriott Bonvoy Reservation. Is it too late to add?
Limited Participating Sonder Properties:
Please call the Sonder Reservation Team at +1-617-300-0956 prior to your departure.
Fully Participating Sonder Properties:
Follow the steps in this article for How to Add a Marriott Bonvoy® Account Number to a reservation.
Who should I reach out to for customer service support, Marriott or Sonder?
Limited Participating Sonder Properties:
Please direct all customer service issues, Sonder reservations support and Sonder-specific inquiries to the Sonder Support Team.
Fully Participating Sonder Properties:
Contact Marriott Bonvoy® Customer Service for all customer service support inquiries with the exception of questions related to Pre-Arrival Verification, the use of Sonder Credits and support for the Sonder App, which should continue to be directed to the Sonder Support Team.
Can I Book a Sonder Reservation on Marriott.com and Sonder.com?
Over the next few months, some Sonder properties will only be bookable on Sonder channels while others will only be bookable on Marriott channels.
Once integration completes, all Sonder properties will be bookable on Marriott channels.
I have Sonder Credits – how can I use them on my reservation?
Contact the Sonder Reservations Team.
I am a Marriott Bonvoy® Member, do I also need to download the Sonder App?
Limited Participating Sonder Properties:
Members should use the Sonder app to shop, book, modify and cancel Sonder reservations.
Fully Participating Sonder Properties:
Members can use the Marriott Bonvoy app to shop, book, modify and cancel Sonder reservations.
Although not required, we encourage members to download the Sonder app in addition to the Marriott Bonvoy app to make the most of their stay with Sonder. The Sonder app can be accessed via your Marriott Bonvoy credentials – no separate account required.
Regardless of limited/full Marriott Bonvoy participation, members can utilize the Sonder app to verify and view essential stay details around room access, amenities, early check-in, late checkout, parking and chat with the Sonder digital concierge team 24/7. It's also where Members can request housekeeping services, extra towels or anything else.
When I log into the Marriott Bonvoy® App will my Sonder reservation appear in 'My Trips' if I gave Sonder my member number?
Limited Participating Sonder Properties:
No, reservations at limited participating Sonder properties will only be visible in the “Trips” section of the Sonder app and Sonder website.
Fully Participating Sonder Properties:
Yes, reservations at fully participating Sonder properties will appear in the “Trips” section of the Marriott Bonvoy app and Marriott Website.
How do I report missing Points or Elite Night Credits from a stay with Sonder by Marriott Bonvoy?
Limited Participating Sonder Properties:
If your arrival at Sonder was on or after October 30, 2024, and you booked your stay through Sonder channels (Sonder.com, the Sonder app, or the Sonder Support Team), you will need to contact Sonder directly to inquire about missing points. You can email [email protected] or call +1-415-849-2740.
Fully Participating Sonder Properties:
If it has been more than 10 business days, members should submit a Missing Stay Request using our standard online form.
Note: Marriott Bonvoy member account log in will be required.
How do I join Marriott Bonvoy® and start earning on Sonder stays?
Joining is easy and free, click here to create an account now.
The following list of Sonder properties remain in “limited” Marriott Bonvoy participation:
- Gravier Place
- Battery Park
- The Merchant
- Court Square
- One Platt
- The Industrialist
- Henri on 24
- Flatiron
- Chambers
- The Dutch
- Duane Street
- The Nash
- The William
- City Center
- The Crescent
- Beverly Terrace
- La Ensenada
- Woods Cove
- The Winfield
- The Craftsman
- The Fitz
- North Loop Green
- Ida
- Mill Ave
- The Boylston
- RailSpur
- Pivot
- Pierce Boston
- No. 284 Back Bay
- The Hancock
- 907 Main
- The Magnolia
- Gabriel Richard
- The Vitascope
- The Gallier
- The Printing Press
- The Schaeffer
- The Louie
- Belcourt
- Dovetail
- The Chorus
- Village 21
- The Stat
- Solarena
- Park House
- Georgetown C&O
- The Drayton
- The Broughton
- Midtown South
- Baltimore Place
- Britain Quay
- The Earl
- Royal Garden
- Minerva Way
- The Teacher
- Middelland
- Rose
- Onterie
- The Plymouth
- Greektown
- South Wabash
- Jewelers Row
- The Opal
- The Burnham
- Market Hall
- 17WEST
- The Abbey
- The Circ
- The Deco
- Vista Cay
- Wellborn
- Cirrus
- The Hillsboro
- JBR The Walk
- Business Bay
- Downtown Towers
- The Arco
- The Heid
- Onyx
- The Edison
- The Queen
- Ovation
- The Witherspoon
- Le Guerin
- Arlo
- The O'Connor
- Rideau
- Artesa
- The Elm
- The Slate
- The Liberty
- The Beverley
- Lambert
- Maisonneuve
- Le Victoria
- Gare Saint Denis
- Penny Lane
- Apollon
- La Galerie
- Vasanta
- Paseo de Gracia
- Le Palacete
- Los Arcos
- DO Plaça Reial
- La Casa Del Sol
- Casa Luz
- Back Hill
- The Prince
- Camden Road
- Oxford Circus
- The Gilbert
- Aird House
- Chelsea Green
- King Street
- The Henry
- Museum House
- The Voyage
- Sloane Square
- Kensington Gardens
- The Bard
- Malasaña
- Santa Ana
- Sofia
- The Catherine
- East 5th
- The Sunset
- Revival
- Yelo Lumière
- Yelo Belle Epoque
- The Sonetto
- Missori
- Manzoni
- Atelier
- Yelo Mozart
- Yelo Promenade
- Yelo Jean Médecin
- Atala
- Yvette
- Le Frochot
- Quintinie
- L'Edmond
- Barberini
- Testaccio
- Piazza Di Spagna
- Piazza Venezia
- Piazza San Pietro
- Palazzo Taverna
- Antinoo
- Trastevere
- San Lorenzo