If another guest in your party is arriving before you and needs access to your Sonder, here’s what to do:
- Ensure your pre-arrival verification is complete. For more information, see How do I complete Sonder's pre-arrival verification?
- Check your check-in instructions email to see if you’re asked to click through to see your access codes or if you’re directed to stop by the front desk upon arrival.
- Once you know, follow the instructions in the relevant section below to ensure your party can easily access your Sonder.
Self-Check-In via Access Codes
For another guest to access your Sonder, you must personally share the access instructions with them. You can download your access instructions 24 hours before your check-in time by following these steps:
- Click the ‘View access details’ button in the access details email you received. You will be redirected to Sonder.com.
- Select ‘Find your reservation.’
- Enter your confirmation code, check-in date, and your full name.
- On the access details page, view the access details and click the ‘Save as image’ button to save the image.
- Share the saved image via text or email with other members of your party.
In-Person Check-In via Front Desk
If your check-in instructions email directs you to the front desk upon arrival to gain access to the room, it is essential that the name of any additional guest in your party needing access to your Sonder space prior to your arrival have been added to the reservation. If you did not add the guest during the booking process, please reach out to our 24/7 support team. We’re more than happy to add another guest to your reservation.
Please note that only the individuals listed on the reservation will be granted access to the Sonder space.