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What's Sonder’s pre-arrival verification process?

Sonder’s pre-arrival verification process is online and self-completed in order to facilitate stress-free and contactless access to your reserved space. As part of this process, we collect basic information about yourself, verify your email and phone number, a credit card for incidentals, and if necessary, ask for a government-issued photo ID and images of your face.


Depending on where you are staying with us, the type of information we ask for may differ due to local regulatory requirements - make sure to observe all communications we send you in regard to pre-arrival verification.

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