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Navigate to the ‘Action Required’ email:
Select the ‘Complete reservation’ link within the body of the Verification Request Email you received from [email protected]. A new tab will open in your internet browser.
Link not working? Please visit sonder.com/prearrival instead.
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Find your reservation:
Review the reservation information on the ‘Find your reservation’ page, and select ‘Continue.’
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Log in or create a new Sonder account:
If you are a returning Sonder guest, enter the password associated with your Sonder account and select ‘Log in.’ If you’re a new Sonder guest, create a password and enter your name, phone number, birthday, and home address before selecting ‘Continue.’
You’ll be redirected to the booking confirmation page on Sonder.com, where you'll see the verification steps you need to complete based on local regulations. Normally, this includes the following steps.
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Verify your phone number:
You will receive a verification code via SMS to the phone number associated with your account. Enter the 4-digit verification code into the provided textbox.
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Add a card on file for incidentals:
Enter your credit card details and billing details for incidentals. For more information about incidental deposits, visit Does Sonder pre-authorize my card?
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Verify your identity:
You may be asked to upload images or enter the information of all guests’ IDs and personal information to be compliant with local regulations, but most guests will be required to scan an ID and take a few selfies using Persona, a trusted third-party verification provider (for more information, please review the Sonder Biometric Data Privacy Notice).
Begin by selecting the country that issued your ID and the type of ID you’re using. When prompted, allow camera access for the browser you are using. Scan the front and back of your ID or the entirety of your passport portrait page. Once complete, follow the prompts to capture an image of your face – position yourself in the center of the camera and then move your face left and right as instructed by the app.
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Be on the lookout for further information and/or your access instructions:
If we need more information, we’ll reach out via email detailing the next steps.
As soon as you complete the pre-arrival verification and we have all your necessary information, we will promptly send you an email with detailed stay information about your reservation. Access details will be available on the Sonder app and sent via email 72 hours before your arrival. Please note that you must log in to your Sonder account to view your access codes.
FAQs
Where can I find my confirmation code?
You can find your confirmation code in your confirmation email and in your Sonder app.
Who in my travel party needs to complete the pre-arrival verification process?
- If you booked with Booking.com, the person whose name is on the card used to pay for the reservation will need to complete the pre-arrival verification process.
- If you booked with Expedia, the person whose name is on the reservation will need to complete the pre-arrival verification process.