Help Center

What items are provided in a Sonder?

All Sonders are fully stocked to ensure you have the comforts of home during your stay. This includes toiletries, fresh towels, tea, coffee, and kitchen essentials. We also provide a limited number of dishwasher and laundry pods. 

We provide enough of the above items to get you started. If you run out during your stay, you can check the Sonder app or log onto the My Stays page of our website to find nearby stores and delivery services. We can make a one-time courtesy delivery, but it may take up to 36 hours as many of our buildings are not staffed around the clock. If you’d still like to request a replenishment, you can also do so through the app or by contacting us.


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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at https://www.sonder.com/terms-of-service. Privacy Policy can be viewed at https://www.sonder.com/privacy-policy.