Help Center

How do I find or report a lost item?

If you forgot something during your Sonder stay, we’re happy to look and return it if found. Fill out this form with a description of your item and the best address to send it to. If we do find it, we may ask you to cover the cost of shipping to get it back safe and sound.

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at