Help Center

Can I receive mail & packages at my Sonder?

Unlike traditional hotels, most Sonders do not have a staffed front desk, so there is no guarantee of someone receiving your package for you if you aren't around. Instead, we recommend using a pickup location provided by local mail carriers.

We have researched a variety of local pick up locations where your package can be securely held until you are ready to retrieve it. Look for our local recommendations in your booking confirmation and check-in instructions emails. Sonder is not liable for lost or stolen packages and deliveries.

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at