Help Center

How do I report an issue during my stay?

If you need something fixed, or if you need any help or assistance, our Guest Services team is available 24/7. You can contact us via the My Stays page on your account or via the Sonder app.

Some requests require that we enter your Sonder, so we’ll obtain your permission first. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.

Please note: Given the current health situation, we have restrictions due to local mandates and limited staffing. We will do our very best to accommodate your request. When possible, we will leave items outside your Sonder.

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