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What if I need something replaced or repaired during my stay?

If you need something replaced, repaired, or restocked during your stay, our customer support team is available 24/7. You can contact us with the Sonder app or by reaching out here.

Some requests require that we enter your Sonder, with your permission. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.

Please note: Given the current health situation, we have restrictions due to local mandates and limited staffing. We will do our very best to accommodate your request. When possible, we will leave items outside your Sonder.

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