Help Center

How do I report an issue during my stay?

If you need something fixed, or if you need any help or assistance, our Guest Services team is available 24/7. You can contact us via the My Stays page on your account or via the Sonder app.

Some requests require that we enter your Sonder, so we’ll obtain your permission first. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.

Please note: Given the current health situation, we have restrictions due to local mandates and limited staffing. We will do our very best to accommodate your request. When possible, we will leave items outside your Sonder.

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at