Help Center

How do I update my check-in or check-out time?

Our check-in time is 4 p.m. and our check-out time is 11 a.m. 


Depending on availability, you can change your check-in or check-out time through the Sonder app or on the My Stays page of our website.

 

Sonder app:

  1. Download the Sonder app
  2. Log in to your Sonder account or use the "Find my reservation" tool
  3. Navigate to the “Stays” tab
  4. Select your current/upcoming reservation if multiple reservations exist
  5. Select the “Edit check-in time” or “Edit check-out time” button
  6. Select the desired time, if available
  7. Complete the required payment to confirm their new check-in/out time

Sonder.com:

  1. Head to your profile 
  2. Navigate to your current/upcoming stay
  3. Under "Reservation Confirmed. You're all set!" select “Manage Reservation...” 
  4. Select “Edit check-in time” or “Edit check-out time”
  5. Select the desired time, if available
  6. Complete the required payment to confirm their new check-in/out time

If there aren’t any open time slots, check out these alternative options in the Sonder app:

  • Check again later – sometimes our housekeeping schedule changes 
  • Explore luggage storage options
  • Check out a local café while you wait for your Sonder to become available
  • Extend your stay a night so you're guaranteed early check-in or late check-out

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