Help Center

Once I have completed the pre-arrival verification process, when will I receive the access instructions for my Sonder?

Once your personal information has been verified, you will receive the instructions to access your Sonder within 72hrs of your check-in time (our standard is 4 pm, local time). 

 

If you complete your pre-arrival verification process within 72hrs of your check-in date, we may need to review your information before sending access information - we appreciate your patience in these instances, and rest assured we prioritize reviewing your information the closer you are to your scheduled arrival.


Was this helpful?

Not what you're looking for? Feel free to contact us.