Help Center

How do I access my Sonder?

Three days before your arrival date, we’ll send you instructions with everything you need to know about accessing your Sonder. For some spaces, this will be a code for an electronic keypad, for others it may be directions and a code to a secure lockbox containing your key. The exact check-in process varies from Sonder to Sonder, so we'll provide more details depending on which Sonder you select. If you have any questions or difficulties accessing your Sonder, don’t worry, our Guest Services team is on hand to help 24/7 via SMS, email or phone.

You may access your Sonder any time after 4:00 pm. We may be able to accommodate an earlier check-in at no extra cost. You can make these requests by logging onto the Sonder app, or via the My Stays page of our website.

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