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Once I have completed the pre-arrival verification process, when will I receive the access instructions for my Sonder?

Once your personal information has been verified, you will receive the instructions to access your Sonder within 72hrs of your check-in time (our standard is 4 pm, local time). 


If you complete your pre-arrival verification process within 72hrs of your check-in date, we may need to review your information before sending access information - we appreciate your patience in these instances, and rest assured we prioritize reviewing your information the closer you are to your scheduled arrival.

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