Help Center

Will an employee meet me at my Sonder?

There’s no need (99% of the time). Three days before your arrival date, we’ll send you check-in instructions with everything you need to know — secure access codes, a lockbox location, and, in rare cases, details on meeting a Sonder employee to let you in.

If you have questions or concerns, text or call us anytime.

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For US guests Text SONDER to 89738 to contact our 24/7 concierge team. Message frequency varies. Message & data rates may apply/ Text HELP for help, Text STOP to cancel. Terms & Conditions can be viewed at Privacy Policy can be viewed at